Personal information is required, as soon as the user requests a service, makes a reservation, or gets in contact with us in any other way. We generally request the following data: Name, mailing address, e-mail, phone number; and, if a booking is performed, Credit Card details.
Apart from the data which is actively submitted by the user, we also use automatically generated data, as there are log files and cookies. This kind of data is only used for statistical analysis in aggregate form, and is not tied to the user's personally identifiable information.
Personal information is used only to realize the services offered on our website. We may share data with contractors, but only, if this is required to provide the service. Particularly, we share the following data with the apartment owner, or apartment manager: Name, phone number and some of the reservation data, as arrival date, planned arrival time, no. of people, etc.
Credit card details are never shared with anybody.
3.1 Satisfaction questionnaire: On the day of departure from the apartment our customers are sent an e-mail asking for feedback about their stay. This e-mail is the only one, which we send unsolicited. If the the questionnaire is returned, the results will be published anonymously on our website.
3.2 No direct marketing: Former customers will not be contacted for promotion purposes after their day of departure.
We maintain electronic, procedural and physical safeguards in relation to data collection, storage and disclosure. Sensitive information, including credit card data, is encrypted and protected using secure socket layer (SSL) software. The lock icon of the browser indicates, if the user is on a a secure page.
All credit card processing is done by Veoapartment S.L. If payment is made through our automatic payment system, then the credit card processing is done by Banco Santander, which is the largest bank in Spain.
Users of our services have the possibility to view personal data, to modify, delete, or forbid the use of their data. For this porpuse, the user can contact us by e-mail, postal mail, or telephone. Our contact data are published on the "Contact" page of the present website.
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